There are times when the CoSo Cloud Support Team may request Client-Side/CefApp logs to further investigate reported issues while using the Adobe Connect Application. These logs can be obtained by completing the following steps.
Windows:
- Go to your My Documents folder, there will be a file called ConnectCefApp.log.
- Rename the file to prevent it from being overwritten.
- Note: Every time the user opens a new Connect session, that file is overwritten.
- Please attach the log file to the Insight support case.
MAC:
The logs for the Mac app are in the user’s home folder
- Go to the Finder menu
- Click Go > Home
- The file is called:adobeconnectapp.log
- Please rename the file to prevent it from being overwritten.
- Note: Every time the user opens a new Connect session, that file is overwritten.
- Please attach the file to the Insight support case.
These logs provide additional information to CoSo Cloud and Adobe Engineers, which is helpful to fully troubleshoot/investigate reported issues.